Lucan Architectural Policies
Customers are required to fully read, understand and agree to all policies prior to completing an order or purchase on all items. Please take the time to read this fully before placing any purchase with our sales associates. By placing an order or completing a purchase at Lucan Architectural you are agreeing to and fully understanding our policies.
-All furniture is FINAL SALE.
-Instore orders require a minimum of half down for a deposit at time of order (excludes sale pricing). Orders placed online or over the phone require full payment at time of order. Sale pricing require full payment at time of order.
-Exchange only for home décor, collectibles, and metal yard décor. Original packaging and receipt are required with the item in brand new, unused condition. Exchanges are required to be made within 14 days of purchase date. Furniture is NOT by exchange and FINAL SALE only.
-Once an order has been placed and a deposit is paid the order cannot be canceled nor refunded. We are FINAL SALE for all furniture orders.
-A restocking fee applies to all returned items.
-Receipt(physical/digital) MUST be presented at the time of furniture pick-up. Furniture will be withheld without said receipt or invoice number.
-A non-refundable deposit is required on any furniture order- once ordered, furniture is unable to be altered or substituted.
-We will not be held responsible for damage that occurs after leaving the store, nor during transit. Nor will we be held responsible for wear, fading or shrinkage of any material- or breakage as the result in incorrect usage (ex. improper climate control).
-When cleaning solid wood furniture never use chemicals or cleaners as this can cause damage to pieces. Use a lint free cloth and warm water only.
-Once an order has been made the finish colour cannot be changed or altered. The items are handcrafted and built to each customer order based on the finish colour chosen.
-Furniture must be picked up within SEVEN (7) days of purchase and/or arriving to the store. Non-refundable deposit will be forfeit for furniture not picked up during indicated time frame. If orders have not been picked up in the 7 days, customers will be charged a storage fee. The storage fee is $20 a day. Orders will be released once the storage fee has been paid for with cash, debit or credit card.
-Furniture pickups are by scheduled times on Saturday only. We do not offer pickup times between Sunday to Friday.
-If you place 2 separate orders, please be advised that they will arrive at 2 separate times. We are unable to hold the first order until the second comes in. Orders must be picked up within 7 days and will not be held longer for next order.
-Customers are required to inspect all furniture prior to leaving the premises as all SALES ARE FINAL and are not able to be returned or exchanged. We recommend plastic wrap be removed from items to ensure it is fully inspected prior to leaving.
-When ordering/purchasing pieces of furniture at separate times please note that the pieces will not match exactly. No two pieces of furniture will be alike and will vary in grains, marking, stain absorption, varthane and setting. Therefore, when purchasing at separate times the pieces of solid wood furniture may not match exactly.
-Customers are required to load their own orders into their vehicles as well as properly secure their items. Please ensure you have brought enough assistance for loading as well as blankets, cardboard, straps and anything you may need to protect and secure the load.
-Plastic wrap should never be left on items for extended period as this can cause damage to items. Plastic wrap should never be left on in the sun or heat as this will cause damage to items. Please remove plastic wrap as soon as your home as the solid wood furniture needs climate control. Storing furniture with plastic wrap can cause shrinkage, warpages and cracks. We will not be held responsible for improper storage of furniture including not removing plastic wrap or improper climate control.
- Sale pricing is applicable with cash, debit or Etransfers only. Sale pricing is only applicable on or after start date. Orders made prior to sale will not credited back in any way, shape or form. Sale pricing requires full payment at time of order.
