Each piece of our Amish and Mennonite furniture is individually handcrafted (hand planed, sanded, stained, and varathaned)- and, more often than not, specifically built to order for each customer.
Each piece of our Amish and Mennonite furniture is also built of solid wood- because of the nature of real wood, no two pieces are alike, with varying grains, markings, stain absorption, varathane settling, etc.). Due to these factors, the overall appearance of a finished product is beyond our control.
If you're looking for a factory finished product, our furniture will, unfortunately, not meet your needs. That said, if you are looking for furniture that is truly one of a kind, has a unique personality, and is imperfectly perfect, you have some to the right place!
When cleaning solid wood furniture never use chemicals or cleaners as this can cause damage to the wood and finish. Only use warm water with a lint free cloth when cleaning.
Do you build custom furniture or metal work?
Unfortunately not! That said, we carry over 200 different styles of furniture- the majority of which is available in 2-4 sizes, therefore you're likely to find something that fits that particular space you have in mind!
When is your next sale?
Sales are more so a spur of the moment decision than anything- therefore we're never quite sure when the mood will strike us to host our next! Keep an eye out on our Facebook page to learn of upcoming ones!
What is your return policy?
All furniture is final sale (see "Furniture Policies" below)- while home and garden décor is able to be returned (undamaged), with a receipt, for an in-store credit (within 30 days of purchase).
Can my order be canceled once an order is placed?
Once an order is placed, the order can not be canceled nor deposit refunded. Please be sure you are 100% committed to ordering as it will not be cancelled once the order is complete and a deposit is applied to the order. Once we receive orders with payment they are immediately entered into our system, sent to our builders and with every piece being handcrafted to each customers order they can not be canceled nor changed.
Do you offer delivery?
Unfortunately, due to our rather hectic schedules and limited staff, we are unable to- however, the vast majority of furniture is able to fit in a mini van or SUV with all passengers seats folded down! Unsure about your vehicle? We do include the dimensions of each product on our website, so you are able to easily measure your vehicle storage!
If I order a piece (or buy it off the floor), how long am I am able to store it?
When notified that your piece is available for pick-up, we do require the furniture to be picked up within seven days (7). If your furniture is not picked up in a within the indicated time frame, you will forfeit your non-refundable deposit.
Do you charge tax?
Yes, we must.
Do I have to pay for the whole invoice at time of order?
If placing an order in store we require half down deposit at time of ordering. The hardcopy invoice with balance owing must be brought for pickup- without said invoice the furniture will not be released to customers. If placing an order over the phone or online full payment is required at time of order (Half down is not an option when placing these orders).
Can I get a deal if I purchase multiple pieces of furniture?
Unfortunately not. We try to keep our prices as low as humanly possible, making it affordable for everyone- thus we have an extremely small profit margin, which doesn't lend for "dealing"!
What methods of payment do you accept?
Cash, etransfers, debit cards and credit cards (with the exception of American Express)!
Do you build your furniture yourselves?
No! While we do design all of our pine furniture, we work with 15 amazing Amish families who build it. As of the spring of 2019, we are also working with Ontario-based Mennonite builders- who built their product with maple.
Once an order is placed, can the colour be changed?
No unfortunately the finish colour can not be changed in any way, shape or form once an order is placed. All pieces are handcrafted to each customers order based on their colour selection. Please be sure that you are 100% positive with your colour selection before making an order as this cannot be changed once ordered.
Will you hold my order until my new house is built?
Unfortunately we are not able to hold orders longer then 7 days after ordering/arriving in store as we don't have storage room. All items will need to be picked up within the week once they arrive and most orders arrive in 3-7 weeks of order date, We suggest that you wait until closer to your move in date or just after your move in date to order your items.
Are all the handcrafted pieces the exact same as photos on website and in store?
No all the pieces will vary slightly in style and design. All of our furniture is handmade by multiple Amish and Mennonite builders which in turn may change the style and design slightly between each piece. Example: Benches may have different supports depending on which builder built your items. Benches may have different legs depending on which builder built your items.
Can I store my pieces while I build my home, move, etc?
Of course you can! However you need to ensure proper storage measures are in place. All solid wood needs to be stored in a climate controlled area to ensure the pieces do become to humid or dry. All plastic wrap needs to be removed when storing as the plastic wrap is only to be used for transportation purposes and may cause damage to pieces. If storing a table the table needs to be assembled to provide the proper support and help stop warping. No table top should ever be stored on it's side or on the ground (without base attached).
Does your staff load our items or are the customers responsible for loading?
Customers are responsible to load their items and ensure they are fully secured in their vehicles. Staff will help assist bringing the items to the loading area where from there the customers will load their order. Please ensure you have brought enough people to help with assisting in loading your vehicle.
Can you notice nail heads on the Amish Line of furniture?
Yes you will be able to notice grey nail heads on all the Amish line of furniture and will be more visible on certain finishes such as clear coat and cream paint. Some of the nail heads may not be completely flush with the piece of furniture. The nail heads add a rustic characteristic which is what the Amish line was design for. If the rustic touch is not something you are looking for then I recommend looking at the Mennonite line.
Customers are required to fully read, understand and agree to all policies prior to completing an order.
-All furniture is FINAL SALE.
-Instore orders require a minimum of half down for a deposit at time of order (excludes sale pricing). Orders placed online or over the phone require full payment at time of order. Sale pricing require full payment at time of order.
-Exchange only for home décor, collectibles, and metal yard décor. Original packaging and receipt are required with the item in brand new, unused condition. Exchanges are required to be made within 14 days of purchase date. Furniture is NOT by exchange and FINAL SALE only.
-Once an order has been placed and a deposit is paid the order cannot be canceled nor refunded. We are FINAL SALE for all furniture orders.
-A restocking fee applies to all returned items.
-Receipt(physical/digital) MUST be presented at the time of furniture pick-up. Furniture will be withheld without said receipt or invoice number.
-A non-refundable deposit is required on any furniture order- once ordered, furniture is unable to be altered or substituted.
-We will not be held responsible for damage that occurs after leaving the store, nor during transit. Nor will we be held responsible for wear, fading or shrinkage of any material- or breakage as the result in incorrect usage.
-When cleaning solid wood furniture never use chemicals or cleaners as this can cause damage to pieces. Use a lint free cloth and warm water only.
-Once an order has been made the finish colour cannot be changed or altered. The items are handcrafted and built to each customer order based on the finish colour chosen.
-Furniture must be picked up within SEVEN (7) days of purchase and/or arriving to the store. Non-refundable deposit will be forfeit for furniture not picked up during indicated time frame.
-Furniture pickups are by scheduled times on Saturday only. We do offer pickup times between Sunday to Friday.
-If you place 2 separate orders, please be advised that they will arrive at 2 separate times. We are unable to hold the first order until the second comes in. Orders must be picked up within 7 days and will not be held longer for next order.
-Customers are required to inspect all furniture prior to leaving the premises as all SALES ARE FINAL and are not able to be returned or exchanged. We recommend plastic wrap be removed from items to ensure it is fully inspected prior to leaving.
-Customers are required to load their own orders into their vehicles as well as properly secure their items. Please ensure you have brought enough assistance for loading as well as blankets, cardboard, straps and anything you may need to protect and secure the load.
-Plastic wrap should never be left on items for extended period as this can cause damage to items. Plastic wrap should never be left on in the sun or heat as this will cause damage to items.
- Sale pricing is applicable with cash, debit or Etransfers only. Sale pricing is only applicable on or after start date. Orders made prior to sale will not credited back in any way, shape or form. Sale pricing requires full payment at time of order.
About our Business
1. We're a small family-run business out of Lucan, Ontario- smack-dab between London, Ontario and Exeter, Ontario (20 minutes away from either). We've been in business for close to 20 years and have been at our current location for about 15 of those years.
2. We specialize in hand-crafted, genuine Amish and Mennonite furniture and fun and whimsy home and garden decor. If you drive on Highway # 4 a fair bit you will probably recognize us as that place with the weird and wonderful metal animals out front/ the bright blue house beside it (on the north end of town)
3. Our business is run by a mere handful of people- all of whom specialize in a specific aspect of the business, design, manufacturing, transport, social media and customer relations.
4. We've been working with Amish builders for about a decade now. As of the spring of 2019, we are also working with Ontario-based Mennonite builders.
5. Our hand-crafted furniture is some of the most affordable that you will find. Hands down.
6. We carry Crossroads Candles, the best line of candles that we have ever encountered before. We retail the 26 ounce candles at $20 (+ tax) a piece, which is $5-10 less than most retail locations!
7. Have a question or two? To get the quickest response from us, please contact the store at 519-227-0407 or 519-697-9072.
8. We're so happy that you happened to stumble across us and we look forward to meeting you soon!